Warranty, Repair Service & Maintenance

Warranty period & scope

Whichever of the following periods is shorter:

  • 18 months after shipment from IAI
  • 12 months after delivery to a specified location
  • 2,500 operational hours

 

Scope of the warranty

Our products are covered by warranty when all of the following conditions are met. Faulty products covered by warranty will be replaced or repaired free of charge.

You can find out which guarantee conditions apply and what the service includes hereafter.

Warranty conditions and scope of service

Our products are covered by warranty when all of the following conditions are met. Faulty products covered by warranty will be replaced or repaired free of charge:

  1. The breakdown or malfunction in question pertains to our product as delivered by IAI or our authorized dealer
  2. The breakdown or malfunction in question occurred during the warranty period
  3. The breakdown or malfunction in question occurred while the product was in use for an appropriate purpose under the operating conditions and operating environment specified in the instruction manual and catalog
  4. The breakdown or malfunction in question was caused by a specification defect, malfunction, or poor product quality

Note that breakdowns due to any of the following reasons are excluded from the scope of warranty:

  • Anything other than our product
  • Modification or repair performed by a party other than IAI (unless approved by IAI)
  • Anything that could not be easily predicted with the level of science and technology available at the time of shipment from IAI
  • Natural disaster, unnatural disaster, incident or accident for which we are not liable
  • Natural fading of paint or other symptoms of aging
  • Wear, depletion or other expected results of use
  • Operation noise, vibration or other subjective sensations not affecting function or maintenance

Note that the warranty only covers our product as delivered and that any secondary loss arising from a breakdown of our product is excluded from the scope of warranty.
 

Honoring the Warranty

As a rule, the product must be brought to us for repair under warranty.
 

Limited Liability

We shall assume no liability for any special damage, consequential loss or passive loss such as a loss of expected profit arising from or in connection with our product. We shall not be liable for any program or control method created by the customer to operate our product or for the result of such program or control method.
 

Conformance with applicable standards/regulations, etc., and application conditions

If our product is combined with another product or any system, equipment, etc., used by the customer, the customer must first check the applicable standards,
regulations and/or rules. The customer is also responsible for confirming that such combination with our product conforms to the applicable standards, etc. In such a case we assume no liability for the conformance of our product with the applicable standards, etc.

(2) Our product is for general industrial use. It is not intended or designed for the applications specified below, which require a high level of safety. Accordingly, as a rule
our product cannot be used in these applications. Contact IAI if you must use our product for any of these applications:

  • Medical equipment used to maintain, control or otherwise affect human life or physical health
  • Mechanisms and machinery designed for the purpose of moving or transporting people (vehicles, railway facilities, aviation facilities etc.)
  • Machinery components essential for safety (safety devices etc.)
  • Equipment used to handle cultural assets, art or other irreplaceable items

Contact IAI in advance if our product is to be used in any condition or environment that differs from that specified in the catalog or instruction manual.
 

Other items excluded from warranty

The price of the product delivered to you does not include expenses associated with programming, the dispatch of engineers, etc. Accordingly, a separate fee will be charged in the following cases even during the warranty period:

  • Guidance for mounting/adjustment and witnessing of test operation
  • Maintenance and inspection
  • Technical guidance and education on operating/wiring methods, etc.
  • Technical guidance and education on programming and other items related to programs

 

EleCylinder: maintenance & repair

The maintenance and repair of EleCylinder is very easy. Below you will find the links to all instruction videos on Youtube, which show step by step what needs to be done.

Maintenance category Type Video

Motor replacement

Slider type, rod type and radial cylinder

Applicable models:
EC-S6
EC-S7
EC-R6
EC-R7
EC-RR6
EC-RR7

Motor replacement

High rigidity slider type and high rigidity radial cylinder

Applicable models:
EC-S6AH
EC-S6H
EC-RR6AH
EC-RR6H
EC-S7AH
EC-S7H
EC-RR7AH
EC-RR7H

Motor replacement

Dust-proof / splash-proof rod type

Applicable models:
EC-R6W
EC-R7W
EC-RR6W
EC-RR7W

Motor replacement

Motor side-mounted type

Applicable models:
EC-S6R
EC-S7R
EC-S6AHR
EC-S7AHR
EC-RR6R
EC-RR7R
EC-RR6AHR
EC-RR7AHR

Motor replacement

Small type

Applicable models:
EC-S3
EC-RR3

Motor replacement

Small type

Applicable models:
EC-S4
EC-RR4

Stainless sheet replacement

Slider type

Applicable models:
EC-S3 / -S3R
EC-DS3 / -DS3R
EC-S4 / -S4R
EC-DS4 / -DS4R
EC-S6 / -S6R
EC-DS6 / -DS6R
EC-S7 / -S7R
EC-DS7 / -DS7R

Stainless sheet replacement

High rigidity slider type

Applicable models:
EC-S6AH
EC-S6AHR
EC-S6H
EC-DS6AH
EC-DS6AHR
EC-S7AH
EC-S7AHR
EC-S7H
EC-DS7AH
EC-DS7AHR

Greasing

Slider type

Applicable models:
EC-S
EC-SR
EC-SA
EC-SAR
EC-SH
EC-SHR
EC-SAH
EC-SAHR

Greasing

Rod type and radial cylinder

Applicable models:
EC-R
EC-RR

Greasing

Radial cylinder and high rigidity radial cylinder

Applicable models:
EC-RR6(R)
EC-RR7(R)
EC-RR6(A)H(R)
EC-RR7(A)H(R)

Greasing

Mini size models

Applicable models:
EC-RP4
EC-GS4
EC-GD4
EC-TC4
EC-TW4



Greasing

Small type

Applicable models:
EC-RR3
EC-RR3R
EC-DRR3
EC-DRR3R

Greasing

Small type

Applicable models:
EC-RR4
EC-RR4R
EC-DRR4
EC-DRR4R

Greasing

Dust-proof / splash-proof rod type

Applicable models:
EC-R6W
EC-R7W

Greasing

Dust-proof / splash-proof radial cylinder

Applicable models:
EC-RR6W
EC-RR7W

Spiral cover replacement

Mini size model with spiral cover

Applicable models:
EC-RP4
EC-GS4
EC-GD4
EC-TC4
EC-TW4



Timing belt replacement

Motor side-mounted type

Applicable models:
EC-S6R
EC-RR6R
EC-S6AHR
EC-RR6AHR
EC-S7R
EC-RR7R
EC-S7AHR
EC-RR7AHR

Controller replacement

Dust-proof / splash-proof type

Applicable models:
EC-R6W
EC-R7W
EC-RR6W
EC-RR7W

Scraper case replacement

Dust-proof / splash-proof radial cylinder

Applicable models:
EC-RR6W
EC-RR7W